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FMC Corporation is a leading provider of innovative crop protection solutions for growers around the world.
We have a broad portfolio of proprietary crop protection products and a robust pipeline fueled by innovative discovery and development capabilities in crop protection, plant health, and professional pest and turf maintenance solutions.
FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive, and fulfilling career with FMC.
Our six Core Values define who we are and how we do business: Customer-Centricity, Sustainability, Respect for People, Safety, Integrity, and Agility. Collectively, these values guide us as individuals and as a global team of people around the world. Operating with integrity is of utmost importance and our ethics and compliance values run deep. If you are ready to make a difference every day, FMC is ready to talk to you.
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As a member of the Integrated Account Management Team, the Integrated Account Specialist leverages a close strategic alliance with outside sales professionals to support key distributor relationships in the highly specialized field of crop protection. The successful candidate will serve as the direct FMC purchase point of contact for our distribution channel partners; processing purchase orders, communicating product availability, providing shipping and tracking information, ensuring accuracy from order to invoice, addressing challenges, and serving as the internal voice of the customer.
The North America Integrated Account Management Team provides all order management and fulfillment services for the FMC Crop businesses in the United States and Canada, as well as our Global Specialty Solutions and Tech Sales businesses. The Integrated Account Specialist will balance demands across these businesses to effectively and accurately process a variety of transactions and will support the needs not only of the customer, but also of the outside sales and tech services teams.
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Responsibilities:
- Accountable for high quality customer service through responsive and accurate order management for external and internal customers.
- Efficiently process the orders, debits, credits, returns, and customer concerns in accordance with Integrated Account Management process and guidelines.
- Coordinate all communications regarding order fulfillment with the FMC Revenue Analytics Manager and the Account Manager to provide the customer with a view that is transparent and consistently aligned.
- Effectively process and communicate order and product-related challenges that arise internally and externally, per the Integrated Account Management guidelines. Coordinate or assign response, as needed, with the support of Logistics, Tech Services, Sales, Marketing, Finance, and other interdependent teams.
- Coordinate with customer contacts and the FMC Account Manager to maintain an accurate customer data profile.
- Provide accurate documentation as requested by the customer, e.g., certificate of analysis, POD and invoice.
- Receive customer complaints and enter them into designated global complaint system within 24 hours of receipt and provide timely updates to customers on progress and resolution where applicable
- Process customer returns.
Required Education:
- High school diploma or equivalency required
- Associate or bachelor’s degree preferred.
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Qualifications:
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- Experience in a customer order entry/fulfillment or supply chain process environment required.
- Technical problem-solving and analytical skills.
- Strong interpersonal and communication/phone skills.
- Detail-oriented and demonstrative organizational skills.
- Ability to handle and prioritize multiple activities and follow through to completion.
- Computer proficiency in Windows environment.
- Knowledge of basic accounting.
- Must be able to work flexible hours and overtime as required by a seasonal business.
- Skilled at conflict resolution.
- Experience in business-to-business customer service a plus.
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Development Opportunities in this Role:
- Co-authoring, maintaining, and executing an Account Partnership Plan, along with an outside Account Manager, detailing key account objectives, contacts, a call cadence, and reporting content, as needed to ensure customer transparency and confidence.
- Provide highly responsive follow-up on any issues related to product quality, product availability, price discrepancies, freight rates and other items that might impact the ability to meet customer’s expectations in terms of delivery date, invoice accuracy and other critical measurements.
- Conduct other Integrated Account Management roles, such as audits and system testing, as assigned.
- Assist in root cause analysis and problem solving for supply chain or customer service complaints.
- Provide internal ad hoc reporting on customer purchasing activity, by account.
- Utilization of SAP Sales & Distribution / Order management module.
- Process improvement identification skills.
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